To support changes made on 25 May in European data law, known as GDPR, these Terms & Conditions have been updated. We provide clear information on how we handle, store and protect your personal data.
Please find set out below the terms and conditions upon which Special Occasion Cars, Carts & Castles 4 U (known from here on as ‘us’/our’/‘we‘) will provide our services to our client (known from here on as ‘you’/‘your’). Please read them carefully and make sure you understand them. Please note that by using our service, you agree to be bound by these Terms. If there is anything you do not understand, please do not hesitate to contact us and we will provide clarification.
We provide a decorated display cart and can provide it laden with either savoury and/or sweet items. Alternatively we can provide it decorated but without food items. Booking of an event will only be confirmed once the relevant deposit is received. On making a booking through us you will enter into a contract for the hire of the Cart described in your confirmation which will be emailed to you.
We will require information from you to enable us to arrange the hire. It is important the information is true and accurate. We would ask that written confirmation is emailed to us confirming that the booking details are correct. We do not accept any liability if your booking later proves to be incorrect. We will confirm any changes in writing to avoid any confusion between you and us.
Upon receipt of your booking request we will contact you to discuss availability. If we are able to provide our services we will obtain full information of your requirements and provide a booking confirmation. If we are unable to provide our services we will inform you of this in writing.
The sweets or savouries we are providing for your event are pre-agreed by yourselves. If we are not able to obtain your selection(s) we will advise as soon as possible and so an alternative choice can be made.
Changes to your Booking
Request for changes must be submitted to us by email. You may request a change to your booking up to 7 calendar days before the date of hire. However, this does exclude themes, colours and/or decorations.
We will not request payment until we accept your provisional booking. We will confirm arrangements in writing and ask that a 50% non-refundable deposit is payable to secure your date. Payment can be made preferably by BACS, details of which we will provide, or by cash. A receipt confirmation will be issued.
If the remaining balance is not made by the due date we reserve our right to cancel the booking and will advise of this to you in writing. This date will be advised in the booking confirmation.
We do offer an instalment scheme to help by spreading the costs. If interested, please ask for details.
When paying your balance, we will also require a £50 breakage deposit. We will have an Inventory Form of the items supplied for your event and ask that it is signed by yourself when the equipment is set up. Assuming there is no damage to our property or missing items, this deposit will be returned to you at the end of your event.
On the day of your event
We will require a minimum of 60 minutes before your event and 30 minutes following your event for both set-up and dismantling of the equipment.
We cannot be deemed liable should any guests at your function take an allergic reaction to any sweets provided at your event.
Please note that we will not provide sweets with nuts but some of the sweets may have traces of nuts or may have been produced alongside other products containing nuts. All the consumables provided will be labelled, clearly showing their ingredients.
Customers should also ensure children are suitably supervised at all times as we cannot be held responsible for safety issues which occur from the use of equipment (glassware or the moving wheels on the Cart), or the consumables at your function. Customers should also ensure that young children are supervised at all times to avoid the risk of suffocation or choking from plastic sweet wrappers or plastic bags.
All of our package prices are based on a minimum of 100g of sweets/savouries per person. If any consumables are left over from an event they will be packaged up and left with yourselves. If the Cart is hired for an event and it is agreed for us to collect the following morning, the customer is able to take the remaining foodstuffs on the evening of the event. Any sweets/savouries left in these circumstances will be packaged up on our return and it is the customer’s choice what they wish to do with them. However, the items may have been left uncovered so may not be of a fresh quality and unsuitable for consumption.
We reserve the right to take photographic images of the Cart at your event and use them for marketing purposes on our website. For data protection purposes, no photos will be taken of any of your guests.
We have DBS clearance, Food Hygiene certification as well as full liability insurance. This information will be available for viewing at your event if necessary.
If you decide to cancel the Cart hire within 14 days of the hire date you will be liable to pay the full balance due. If the cancellation occurs more than 30 days before the Cart’s hire then only the deposit will be lost. Any advance payments made to us will also be refunded if the cancellation is made within this time frame.
If there is a problem with the Service
If you have a complaint about our services please contact us and tell us as soon as reasonably possible.
Events outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event outside our Control.
An Event outside our Control means any act or event beyond our reasonable control including traffic, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, congestion, accident or criminal activity.
If such an event takes place that affects the performance of our obligations we will contact you as soon as reasonably possible. We will do everything in our power to ensure we meet our contracted services.
How we may use your personal information
We will use the personal information you provide to us to:
We will not give your personal data to any other third party. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. However we will still be required to hold your information under contractual obligations if you have used our services and we have received payment.
How your data is stored?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.
The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).
Compliance of online software Privacy Statements:
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you place an order for our services, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. At the end of that period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Other important terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements or to improve the manner in which we provide our Services.
How to contact us
You can contact us by telephoning 01772 748248 or by e-mailing us at firstname.lastname@example.org
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail/post to 41 Moss Acre Road, Penwortham, PR1 9NJ. We will confirm receipt of this by contacting you via email/post. If we have to contact you or give you notice in writing, we will do so by e-mail as well as by post to the address provided to us at the time of making your booking.
I have read and understood these Terms and Conditions