To support changes made on 25 May in European data law, known as GDPR, these Terms & Conditions have been updated. We provide clear information on how we handle, store and protect your personal data.
Please find set out below the terms and conditions upon which Special Occasion Cars, Carts & Castles 4 U (known from here on as ‘us’/our’/‘we‘) will provide our services to our client (known from here on as ‘you’/‘your’). Please read them carefully and make sure you understand them. Please note that by using our service to book your wedding vehicle hire, you agree to be bound by these Terms. If there is anything you do not understand, please do not hesitate to contact us and we will provide clarification.
We provide a chauffeured luxury car(s) for wedding hire which means we will arrange on your behalf the hire of one of the models of vehicles and the associated vehicle hire services displayed on our website to an agreed destination on your chosen date(s).
On making a booking through us you will enter into a contract for the hire of the vehicle(s) and associated services described in your booking confirmation which will be emailed to you.
Booking of our Service
If you request a quotation initially, we will require only the specific information and personal data, as detailed on our registration form relevant to arrange the vehicle hire. It is important the information is true and accurate.
If we are able to provide our services on your behalf, we will email a booking confirmation. If we are unable to provide our services we will inform you of this in writing. We would then ensure that your personal data/information is carefully destroyed.
In line with the updated change in data law, once the booking confirmation has been sent to you, we would require emailed agreement that the details are correct. This agreement will also act as consent for your information to be kept by ourselves. We do not accept any liability if your booking later proves to be incorrect. We will email any changes to avoid any confusion between you and us. Your social media username, if you interact with us through those channels, will only be used to help us respond to your comments, questions or feedback.
Please note there is a non-smoking/non-vaping policy on all our vehicles. There are clear signs displayed regarding this. Failure to adhere to this rule will result in immediate cancellation of the contract between us. The car will stop and passengers will be asked to exit. If necessary, the police will be contacted.
Changes to your Booking
Request for changes must be submitted to us by email or post. You may request a change to your booking at any time within 7 calendar days before the date of hire.
We will not request payment until we accept your booking. Payment can be made preferably by BACS, details of which we will provide, or by cash. A receipt confirmation will be issued immediately.
We do offer an instalment scheme to help by spreading the costs. If interested, please ask for details.
If the final balance is not made by the due date we reserve our right to cancel the booking and will advise of this to you in writing. This date will be advised in the booking confirmation.
If you decide to cancel the vehicle hire within 30 days of the hire date you will be liable to pay the full balance due. If the cancellation occurs more than 30 days before the vehicle hire then only the deposit will be lost. Any advance payments made to us will also be refunded if the cancellation is made within this time frame.
As mentioned previously, all personal data will be destroyed if we do not provide our service to you.
If there is a problem with the Service
If you have a complaint about our services please contact us and tell us as soon as reasonably possible.
As a consumer, you have legal rights in relation to the Services if not carried out with reasonable skill and care. advice about your legal rights is available from your local Citizens advice Bureau or Trading Standards office. Nothing in these terms will affect these rights.
Our liability to you
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the Terms or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both parties knew it might happen. For example, if you discussed it with us during the booking process.
Nothing in these Terms limits or excludes in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, fraud or fraudulent misrepresentation or where it would be illegal for us to exclude or limit our liability.
Events outside our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event outside our Control.
An Event outside our Control means any act or event beyond our reasonable control including traffic, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, congestion, accident or criminal activity.
If such an event takes place that affects the performance of our obligations we will contact you as soon as reasonably possible. We will do everything in our power to ensure we meet our contracted services.
Mechanical failure may pose an issue so it may be necessary for a vehicle to be substituted. If this does occur then you will be advised as soon as reasonably possible. If we are unable to source a similar vehicle we will offer the possibility to choose between a lesser car and a part refund, or no provision of a vehicle and a full refund.
How we may use your personal information
We will use the personal information you provide to us to:
We will not give your personal data to any other third party. Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. However we will still be required to hold your information under contractual obligations if you have used our services and we have received payment.
How your data is stored?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.
The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).
Compliance of online software Privacy Statements:
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
When you place an order for our services, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations. At the end of that period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Other important terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements or to improve the manner in which we provide our Services.
How to contact us
You can contact us by telephoning 01772 748248 or by e-mailing us at email@example.com
If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail/post to 41 Moss Acre Road, Penwortham, PR1 9NJ. We will confirm receipt of this by contacting you via email/post. If we have to contact you or give you notice in writing, we will do so by e-mail as well as by post to the address provided to us at the time of making your booking.
I have read and understood these Terms and Conditions.