Terms and Conditions

Our Contract

Please find set out below the terms and conditions upon which Special Occasion Cars 4 U (known from here on as ‘us’/our’/‘we‘) will provide our wedding car hire services to our client (known from here on as ‘you’/‘your’). Please read them carefully and make sure you understand them. Please note that by using our service to book your vehicle hire, you agree to be bound by these Terms. If there is anything you do not understand, please do not hesitate to contact us and we will provide clarification.

Our Services

We provide a chauffeured luxury car(s) for wedding car hire in Preston. This means we will arrange on your behalf the hire of one of the models of vehicles and the associated vehicle hire services displayed on our website to an agreed destination on your chosen date(s).

On making a booking through us you will enter into a contract for the hire of the vehicle(s) and associated services described in your booking confirmation which will be emailed/posted to you.

We will require information from you to enable us to arrange the vehicle hire. It is important the information is true and accurate. We would ask that written confirmation (email/post) is sent to us confirming that the booking details are correct. We do not accept any liability if your booking later proves to be incorrect. We will confirm any changes in writing to avoid any confusion between you and us.

Upon receipt of your emailed booking request we will contact you to discuss availability. If we are able to provide our services we will obtain full information of your arrangements and provide a booking confirmation. If we are unable to provide our services we will inform you of this in writing.

Your responsibilities

  1. To notify us of any changes in your address or contact details following the acceptance of your booking.
  2. To notify us of any increases to the number of passengers.
  3. To be at the designated pick-up address on the date of hire.
  4. To provide any necessary child seat(s).
  5. To ensure that no damage either accidentally or wilfully is made to the vehicle(s) otherwise necessary charges to rectify said damage will be incurred.

Changes to your Booking

Request for changes must be submitted to us by email or post. You may request a change to your booking at any time within 7 calendar days before the date of hire.

Payment

We will not charge your debit or credit card until we accept your booking.  You warrant that in making payment you are the card holder.  If the final balance is not made by the due date we reserve our right to cancel the booking and will advise of this to you in writing. This date will be advised in the booking confirmation.

If you decide to cancel the vehicle hire within 30 days of the hire date you will be liable to pay the full balance due. If the cancellation occurs more than 30 days before the vehicle hire then only the deposit will be lost. Any advance payments made to us will also be refunded if the cancellation is made within this time frame.

If there is a problem with the Service

If you have a complaint about our services please contact us and tell us as soon as reasonably possible.

As a consumer, you have legal rights in relation to the Services if not carried out with reasonable skill and care. advice about your legal rights is available from your local Citizens advice Bureau or Trading Standards office. Nothing in these terms will affect these rights.

Our liability to you

If we fail to comply with these Terms,, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching the Terms or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen or if, at the time the contract was made, both parties knew it might happen. For example, if you discussed it with us during the booking process.

Nothing in these Terms limits or excludes in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, fraud or fraudulent misrepresentation or where it would be illegal for us to exclude or limit our liability.

Events outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event outside our Control.

An Event outside our Control means any act or event beyond our reasonable control including traffic, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, congestion, accident or criminal activity.

If such an event takes place that affects the performance of our obligations we will contact you as soon as reasonably possible. We will do everything in our power to ensure we meet our contracted services.

Mechanical failure may pose an issue so it may be necessary for a vehicle to be substituted. If this does occur then you will be advised as soon as reasonably possible. If we are unable to source a similar vehicle we will offer the possibility to choose between a lesser car and a part refund, or no provision of a vehicle and a full refund.

How we may use your personal information

We will use the personal information you provide to us to:
  1. provide the services
  2. process your payment for such services.

We will not give your personal data to any other third party.

Other important terms

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements or to improve the manner in which we provide our Services.

How to contact us

You can contact us by telephoning 01772 748248 or by e-mailing us at info.specialoccasioncars4u@gmail.com

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail/post to 41 Moss Acre Road, Penwortham, PR1 9NJ. We will confirm receipt of this by contacting you via email/post. If we have to contact you or give you notice in writing, we will do so by e-mail as well as by post to the address provided to us at the time of making your booking.